Orders & Payment

How do I place an order?
Browse our shop, choose your product, select size or options, and click “Add to Cart”. Then go to checkout, enter your shipping details, choose a payment method, and confirm your order. You’ll receive a confirmation email right away.

What payment methods do you accept?
We accept [Credit/Debit Cards, PayPal, Cash on Delivery, Bank Transfer]. All payments are processed through secure, encrypted gateways.

Is my payment information safe?
Yes. We use SSL encryption and trusted payment providers, and we never store your card details on our website.

Can I change or cancel my order after placing it?
You can change or cancel your order within [24 hours] of placing it, as long as it hasn’t been shipped. Please contact us as soon as possible with your order number.

Shipping & Delivery

How long does delivery take?
Orders are processed within [1-2 business days]. Standard delivery usually takes [3-7 business days], depending on your location.

How much does shipping cost?
Shipping charges are calculated at checkout based on your location and order weight. We offer free shipping on orders over [$50].

Do you ship internationally?
[Yes, we ship to selected countries. / Currently we ship within (country) only.] Available shipping options are shown at checkout.

How can I track my order?
Once your order ships, we’ll email you a tracking number and link. You can also check your order status from the “My Account” page.

Returns & Refunds

What is your return policy?
You can return unused items in their original packaging within [14/30 days] of delivery. Items must be in resale condition with tags attached.

How do I request a return or exchange?
Contact our support team with your order number and reason for return. We’ll guide you through the process and send return instructions.

When will I receive my refund?
Once we receive and inspect your return, refunds are processed within [5-7 business days] to your original payment method.

What if I receive a damaged or wrong item?
Please contact us within [48 hours] of delivery with photos of the item and packaging. We’ll arrange a replacement or refund at no extra cost to you.

Products

How do I choose the right size?
Check the size guide on each product page. If you’re between sizes or unsure, contact us and we’ll help you pick the best fit.

Are your products authentic and high quality?
Yes. All our sports and gym products are carefully selected for durability and performance, and we stand behind everything we sell.

Are products always in stock?
Stock levels are shown on each product page. If an item is out of stock, you can use the “Notify Me” option (if available) or contact us about restocking.

How do I care for my gym apparel and equipment?
Follow the care instructions on the product label or page. In general, wash apparel in cold water and avoid harsh bleach, and wipe down equipment after use.

Support

How can I contact customer support?
You can reach us through our Contact page, by email at [email], or by phone at [+923398610276]. We’re available [Mon-Fri, 9 AM – 6 PM] and reply within [24 hours].

Do I need an account to order?
No, you can check out as a guest. Creating an account lets you track orders, save addresses, and checkout faster next time.

Do you offer bulk or team orders?
Yes. For gyms, teams, or bulk purchases, contact us with your requirements and we’ll provide a custom quote.